Política de reembolso

Overview

9to5shop promises to provide you with a “14-day Unconditional Returns Service” after the receipt of your order (as determined by the date of shipment delivered). You can return the products within 14 days of receiving your order.

Unconditional Return

If the following situations occur, the buyer can return the item unconditionally:

● The color of the product does not match what is displayed on the website;

● The product design does not match the website display;

● The appearance of the product does not match the website display;

● The technical parameters of the product do not match those displayed on the website;

● Buyers don't like this product

● Buyers bought the wrong product

● Product malfunction

● Product quality defects

● Other situations not listed but affecting the buyer's experience

Available For Re-sale

Please make sure that the item for returning is in a condition that it can be sold again with original package.

● No damage or stains on the products.

● Product remains unused.

● In resell-able condition.

Return Criteria

Please make sure that your order meets the above criteria for Accepting Returns.

Return Delivery Charge

Unless the product is flawed or any quality defected, all returns orders will be charged 10% as a restocking fee, and the charge will be deducted from the total refund amount which will be revealed on the “Return Request Confirmation” email.

Return Procedure

Please contact us for any return requests https://9to5shop.com/pages/contact

Once we accept your return request, you may ship the items back to:

CAI JIN HUANG (9to5shop)

+852 53623582

A310, Tower A, Cambridge Plaza 188 SAN WAN RD, Sheung Shui, New Territories, Hong Kong, 999077.

Please do not pack your return products in the original see-through packing bag to prevent losing the products during shipping. Once we receive the returned products and determine that they satisfy return conditions, the refund will be credit back to your credit card account within 14 business days.

Refusal to return goods

Under the following circumstances, we will not be able to process your returns:

● Products not meeting the criteria for “14-day Unconditional Returns”

● Significant changes in appearance

● Damage caused by human factors

● Internal parts lost