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Return & Refund Policy

Return and Refund Policy

Thank you for shopping at 9to5shop, we made it easy to understand our return and refund policy.

 

  • Measures customers need to take for a return and refund

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:  https://9to5shop.com/pages/contact-us

If you live in USA, our return adress:

Kenny Wu, 2235 W 1st Street Brooklyn NY 11223

If you live outside the USA, our return adress:

Andy Zhong, Sai Ge Square, NO.1002, Shen Nan Middle Road,Fu Tian District, Shenzhen China

  • Applicable conditions for returns and refunds.
The Goods are in the original packaging. The Goods are not used. 
  • The time period for accepting returns.

The goods were received in the last 14 days. 

  • How long the user will receive refund.

After we initiate a refund, Stripe submits refund requests to customer's bank or card issuer. Our customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank.

  • Who pays the return shipping cost.

Customer pays the return shipping cost in any condition.

  • Contact channels:

1) https://9to5shop.com/pages/contact-us

2) support@9to5shop.com

3) Phone: Andy Zhong +86 133 0244 7142 (Whatsapp available) 09.00-17.00 GMT+8 

4) Company adress:

Shenzen Huiyibang Technology Co. Ltd
Sai Ge Square, NO.1002, Shen Nan Middle Road,Fu Tian District, Shenzhen China

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